Service Delivery
Hi All - We're trying to figure out how to reduce workload without impacting service. We're looking at whether all FAO's have a front counter (ie. sit at a front desk taking tickets) in their Registrar or some sort of student facing area. Please share if you're able. For the record, we currently staff a desk full business day all days and answer emails, voicemails, and ServiceNow inquiries.
Do you have a front desk for your FAO?
Yes
No
Are you appointment only?
Yes
No
What are your front desk hours?
Full business day
Reduced business day
None
Does another area answer basic financial need questions and refer to FAO when needed?
Yes
No
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Laurentian operates similarly, we have the myLaurentian Hub (front line to the registrar's office) that triages the questions and have the SME's available if required.